Frequently Asked Questions

Yes. Netcodex is a SEC-registered corporation and an authorized reseller of major global tech brands. With over 30 years of combined IT industry experience, we provide 100% authentic, brand-new products backed by official manufacturer warranties. We have successfully shipped thousands of orders to satisfied customers across Luzon, Visayas, and Mindanao. You don’t have to take our word for it—we invite you to check our 100+ verified customer reviews on Google Maps, where clients share photos of their custom rigs and their unboxing experiences. Our physical showroom in Quezon City stands as a testament to our commitment to transparency, accountability, and premium technical service in the Philippine tech community.

Netcodex is located at the heart of Quezon City at 35G Liberty Avenue, corner 9th Ave, Socorro, Cubao, 1109 Metro Manila. Our store is highly accessible via public transport, situated near both LRT and MRT stations, with major landmarks like SM Cubao and SM Hypermarket Cubao just a few blocks away. We are open daily from 10:00 AM to 7:00 PM (Monday to Sunday). Unlike standard “pickup-only” counters, Netcodex features a full retail showroom where customers can personally view our wide selection of PC components, high-performance GPUs, and gaming peripherals on display. While we operate as an online-first retailer to provide nationwide reach and competitive pricing, our physical shop serves as a premium hub where you can browse shelves, consult face-to-face with our expert technicians, or personally test a system before taking it home.

Yes. You can visit our Reviews Page to see real customer feedback, actual build photos, and documented deliveries nationwide. These include completed systems, securely packed units, and rigs delivered across Luzon, Visayas, and Mindanao.

To protect our customers, Netcodex communicates only through our official contact channels listed on our Contact Page, including our official website, verified Facebook Page, and authorized Viber Marketplace account. Be cautious of messages coming from look-alike domains, misspellings, or unofficial accounts claiming to represent Netcodex. We will never ask for your passwords, one-time PINs (OTP), card details, or login credentials via chat, email, or social media.

Payment instructions, including GCash, are provided only after checkout and are sent through our official website or our verified Netcodex staff accounts linked on the Contact Page. Any payment request coming from accounts not listed on our Contact Page, or messages that feel rushed or inconsistent with our normal process, should be treated with caution. When in doubt, we recommend verifying directly with us through our official channels before proceeding.

Netcodex bridges the gap between the competitive pricing of traditional tech hubs like Gilmore and the convenience of a modern, online-first platform. Unlike standard retail, we offer an Advanced Custom PC Builder with built-in compatibility logic to ensure your parts work perfectly together. Furthermore, every custom build is handled by technicians with decades of experience in professional cable management and stress testing, backed by quick, human-led technical support—meaning you get premium service without waiting days for a reply

We distinguish ourselves as a dedicated technology hub rather than a general marketplace. This focus ensures Guaranteed Authenticity, meaning every item is 100% brand new and backed by an official manufacturer’s warranty—no grey market risks. We don’t just move boxes; we utilize Expert Curation to ensure components work seamlessly together. Most importantly, we maintain a “No Bots” policy, so when you ask for help, you are connecting directly with real technicians who understand your needs, not an automated script.

Yes. Netcodex builds systems not only for gamers, but also for businesses, professionals, students, and home users. We assemble PCs for work-from-home setups, homeschooling, content creation, engineering, streaming, and productivity-focused workloads. Beyond system units, we also supply related equipment such as streaming gear, large-format displays, professional peripherals, and high-performance GPUs for AI and compute workloads, with component selection focused on reliability, stability, and long-term use.

Yes. We work hard to give you the best deals! If you find the same item locally, in stock, and at a lower price from another legitimate retailer, message us. We will review it and try our best to match or even beat it so you can enjoy the best value with Netcodex’s premium support.

Component pricing—particularly for RAM and SSDs—can fluctuate due to global supply and market conditions. To protect our customers from sudden price changes, Netcodex quotes are valid for up to 24 hours. Prices are locked in once payment is completed within this period. For custom builds, securing key components early helps ensure pricing stability and availability.

All orders and quotations are reviewed by our team before processing. Items are officially reserved once payment is completed within the quote validity period. This ensures pricing accuracy and availability while protecting customers from sudden stock or market changes.

Yes. All prices are subject to change without prior notice due to supply availability, manufacturer pricing adjustments, and global market conditions. However, once an order or quotation is confirmed within its validity period, the agreed price is locked in.

Netcodex is a comprehensive tech hub offering thousands of SKUs. Our catalog covers everything from high-end PC components and professional workstations to laptops, printers, home entertainment, and hard-to-find enthusiast parts. Whether you are building a budget office PC or a liquid-cooled gaming rig, we are designed to be your one-stop shop.

Yes. Because we carry thousands of SKUs and maintain deep relationships with official suppliers, we specialize in sourcing components that are often out of stock at traditional retail outlets. If you don’t see a specific part on our website, you can reach out to our Live Chat for assistance.

Absolutely. We pride ourselves on offering human-led pre-sales support. If you are unsure about compatibility or need advice on maximizing your budget, you can chat with our team directly. We can help curate a build list that matches your specific needs—whether it’s for 1080p gaming, professional video editing, or heavy rendering. Need help? Chat with us now via the Live Chat on this page or visit our Contact Page.

Our website features an advanced Custom PC Builder tool with built-in compatibility logic to guide you. For added peace of mind, every custom order is reviewed by our technical team before processing to ensure all components (CPU, Motherboard, RAM, etc.) work perfectly together.

Yes, and we offer this labor completely free of charge with no hidden build fees! If you order a complete system unit, our experienced technicians will professionally assemble, cable-manage, and stress-test your rig before shipping. We ensure it is “plug-and-play” ready when it arrives at your doorstep, so you can enjoy a professionally built system without the hassle or the extra cost.

Once your order is placed, our team verifies and confirms your payment. After confirmation, the items for your order are officially reserved and your build is scheduled for assembly as soon as possible. For custom PC orders, our technicians assemble and test the system, then send you actual photos of the completed build before shipping. For parts-only orders, photos can be provided upon request. Once ready, we arrange shipment to your selected address or notify you if the order is available for in-store pickup. Throughout the process, you are welcome to message us anytime for the latest status of your order or build.

Absolutely. We believe in a strict “no surprises” policy. We don’t just build your PC; we stress-test it to ensure stability, thermal performance, and manufacturing quality. Before any custom rig leaves our Quezon City facility, we send you actual photos of the completed build and the successful test results, so you can see exactly what is coming your way before we pack it. We verify that the CPU, GPU, and RAM are performing within optimal limits to prevent “Blue Screens of Death” upon arrival, ensuring your system is ready for gaming or creating the moment you unbox it. If you ever encounter issues after delivery, our technical team remains available to assist you even after the PC is in your hands.

We believe your PC belongs to you, not to advertisers. If you purchase a Windows license or request a trial installation, we perform a “Clean Install.” This means we set up the necessary drivers for your specific hardware to ensure stability, but we strictly do not install bloatware, unnecessary trial antivirus programs, or junk apps that slow down your system. You get a pure, optimized environment that is ready for gaming or productivity the moment you press the power button.

Absolutely. We provide nationwide fulfillment across Luzon, Visayas, and Mindanao. From our strategic logistics hub in Quezon City, we partner with trusted carriers like LBC for provincial orders and offer Same-Day Delivery (via Grab or Lalamove) for Metro Manila. We have successfully delivered high-end rigs to thousands of locations—check our Reviews Page to see proof of our safe deliveries to provinces near you.

We treat every PC build as if we were shipping it to ourselves. For nationwide orders, especially those going to Visayas and Mindanao, we use a multi-layer protection standard. For builds with heavy graphics cards or air coolers, we use internal supportive packing material inside the case to prevent component sag or breakage. You can see photos of our securely packed rigs arriving in pristine condition on our Reviews Page.

We provide a fully secured, SSL-encrypted checkout experience. We support various payment methods including Bank Transfers, Credit Cards, GCash, and PayPal. For those looking to build now and pay later, we offer flexible installment plans through Home Credit, BillEase, and major Credit Cards (including JCB)

Yes. All payments on Netcodex are processed through secure, SSL-encrypted systems using trusted payment providers. We do not store sensitive card information on our servers, ensuring your personal and financial data remains protected at all times.

Every item sold by Netcodex is 100% authentic and comes with a legitimate manufacturer’s warranty. We act as your partner in the after-sales process, providing dedicated technical support and assistance with warranty claims to keep your system running at peak performance.

Absolutely. We want you to build with confidence, so we offer a stress-free 7-Day Defective-on-Arrival (DOA) Guarantee. If your item is confirmed defective within 7 days of receipt, we will provide a 1-to-1 replacement at no extra cost—and unlike many other stores, we even shoulder the return shipping fees! We take the risk out of online ordering so you can focus on enjoying your new gear.

Netcodex does not offer returns for change of mind or compatibility issues. However, if an item is confirmed to be defective upon inspection by our technical team, it is covered under our 7-Day Defective-on-Arrival (DOA) policy, and we will provide a replacement in accordance with manufacturer and store guidelines. All warranty and DOA cases are subject to verification to ensure proper handling and fair resolution.

Yes. All products we sell are brand new and come in sealed boxes as supplied by the manufacturer. For added peace of mind, we are also happy to open and test any item before shipping upon request to ensure you receive a fully working unit.

Yes. Netcodex provides real post-purchase technical support handled by actual trained and experienced PC builders, not bots or call center scripts. Our technicians are the same professionals who assemble, test, and validate our custom systems. Support is available Monday to Sunday, 10:00 AM to 6:00 PM (PH time). You may reach us via Live Chat or call us directly—our phone numbers and contact details are listed on our Contact Page.

You can reach Netcodex through Live Chat, phone support, and our official contact channels listed on our Contact Page. All inquiries are handled by trained and experienced PC builders, ensuring you receive accurate and practical assistance whether you are pre-purchase, setting up your system, or troubleshooting after delivery.

Absolutely. If you encounter issues such as boot errors, display problems, driver conflicts, or system instability after setup, our technical team can assist you. When needed, we can remotely access your PC (with your permission) so you can watch as we troubleshoot in real time. This allows us to properly diagnose driver issues, verify BIOS settings, and perform standard configuration checks related to compatibility and stability. Advanced overclocking, experimental BIOS tuning, or third-party modifications are not covered, but we are always happy to guide you on safe best practices.