WARRANTY POLICY

I. Warranty Terms & Conditions:

Each item sold by our online store will have an accompanying warranty receipt indicating the date it was sold (month, day, and year) and a unique serial number, signed by our authorized representative. All our products carry a standard warranty period of one (1) year, except for the following:

  • External Batteries of Laptops or Smartphones: 6 months
  • Bundled Items (mice, keyboards, speakers, etc.): 3 months
  • Tables & Chairs: 1 week
  • Generic Fans, Laptop Coolers, Heatsinks, LAN Tester: 1 week
  • Consumables (inks, toners, media, discs, etc.): no warranty
  • Software (OS, Office, Anti-virus, etc.): no warranty
  • Powerbanks, Projector Bulbs, Chargers, Adaptor: 6 months
  • Continuous Ink Supply System (CISS) printers: 1 year (subject to Manufacturer’s Duty Cycle Limit, whichever comes first)
  • Accessories, promotional/sale items, freebies, cables: no warranties

Items found defective within one week of purchase are eligible for Advance Warranty Replacement (AWR), subject to availability and the terms of Section II and Section III-5 below. Our branded desktops and components are given a 1-month AWR. For smartphones, please proceed to the brand’s accredited Service Center.

Extended warranties advertised or offered by the manufacturer of the product have their own warranty terms and conditions which require the customer to register the product on the manufacturer’s website. For more information, please visit the manufacturer’s website.

II. Warranty does not cover the following:

  • All physical damages including but not limited to: electrical overstress (EOS) or “over-clocking”, bent pins, melted wires, circuit board cut traces, blown metal links, corrosion due to accumulated dirt/moisture or insect/rodent urine, improper assembly, poor care, scratches, damages during transport, water damage, or damages caused by natural disasters.
  • Products with defaced or altered serial numbers and warranty stickers or any alteration, modification, repairs made by a third party.
  • Smartphone, desktop, and laptop products whose software has been modified, rooted, or tampered with or whose recovery partitions have been deleted.
  • Loss of data (back-up files often) or transport costs.
  • Free or promotional items.
  • Use of non-authorized inks, or continuous ink conversions on printers.
  • LCD monitors with less than 6 dead pixels (bright/dark) are not eligible for warranty claims unless the product offers a Zero Bright Dot (ZBD) warranty.
  • LCD monitors and laptops whose defect is initially diagnosed as black-out, no power, or no display output are not eligible for Advance Warranty Replacement (AWR) claim.

III. For Warranty claims, the following is to be strictly followed:

  • Present the defective item with the Sales Receipt to our technician for diagnosis. 
  • For lost Sales Receipt, a certified true copy will be issued for a fee of ₱150 (one hundred Pesos).

IV. Warranty Process

Defective items covered by the warranty will be sent to the supplier/manufacturer. To ensure eligibility for warranty, defective items must be returned in their complete packaging with all accessories. If no replacement is available for the defective item, customers may opt for an upgrade, but they will be required to pay the price difference between the older and upgraded models. The warranty for the replacement/upgraded item will be valid from the warranty start date of the defective item.
 
We will contact customers within 60 days of a replacement item becoming available. A 60-day claim period will be given upon notification. When claiming upgraded items, customers must return the old boxes, accessories, drivers, etc., of the warrantied item. A storage fee of ₱50 (fifty Pesos) per day will be charged for items unclaimed after the 60-day claim period. Any unclaimed items after 90 days will be forfeited.
 
Please keep your receipt for Sales Receipt for warranty claims.
 
Order Cancellation Policy
 
You can cancel your order by going to your account > orders and tapping on the cancel button. Here are the rules for order cancellation:
 
Order for Delivery: Cancellation is allowed if we have not yet booked the delivery.
 
Store Pickup: Cancellation is allowed if the item has not yet been released to the customer or if it needs to be transferred from one branch to another. Otherwise, cancellation can only be done before the transfer happens.
 
Pre-Orders: Cancellation is allowed 7 days before the release date or if the order has not yet been processed by the supplier, whichever comes first. Reservation fees and/or down payments are non-refundable.
 
Special Orders: Orders can be canceled if the item has not been processed by the supplier or manufacturer. Reservation fees and/or down payments are non-refundable.
 
If you cancel an order that was paid for with a discount voucher, the purchase amount will be credited to your account as a discount voucher with the same amount and validity depending on the promotion’s terms and conditions. If canceling an item means your order is no longer eligible for a promotion or a quantity discount, your order total will be recalculated, and credit card charges may apply.
 
Sales Return Policy
 
Sales returns are only allowed where the product was purchased, and the original receipt is required for any sales return transaction. No cash refund will be given. Instead, a credit note with a validity of three (3) months will be issued for the returned products. If the customer’s choice of replacement item(s) is not available, the credit note can only be used in the same branch where it was issued.
 
The exchange of purchased items is allowed within three (3) days from the date of purchase. In the event of a sudden price drop within the three-day exchange period, the returned item will be valued at the current list price. Items exchange beyond the three-day period will be charged a restocking fee of 10% for the first week, and an additional 5% per week for the succeeding weeks (e.g., 15% on the second week, 20% on the third week, and so on). In the event of a price increase, computations will be based on the original purchase price.
 
Only items in pristine condition and with complete packaging, CD drivers, and manuals will be accepted for exchange. Consumer items, such as tablets, digital cameras, cellular phones, and headsets, will only be permitted for return if the original packaging (e.g., shrink wrap, blister pack) has not been opened, and the device has not been used. Consumable items, such as ink cartridges and ribbons, that have been opened will not be honored for return. Software is not allowed for sales return.
 
The company reserves the right